Frequently Asked Questions
Everything you need to know, before and after you order.
Payments & Currency
What currency am I actually charged in?
We display prices in your local currency to make browsing easier, but all transactions are processed in Ghanaian Cedi (GHS). Your bank or card provider automatically converts the amount at the current market exchange rate at checkout, so you'll see the local-currency total as you shop and the converted charge on your statement.
Will I be charged extra for currency conversion?
Any conversion fees depend entirely on your bank or card issuer's policies, not on us — we don't add any markup on our end. If you're unsure what your bank charges for international conversions, it's worth a quick check with them before you order.
Is my payment information safe?
Yes. Every transaction is processed through secure, encrypted checkout — we never see or store your full card details. Your information stays protected from the moment you click "buy" to the moment your order is confirmed.
Shipping & Delivery ZAYVORA GOODS
Why isn't my order shipping immediately?
Every physical piece in ZAYVORA Goods is made to order — nothing sits pre-made in a warehouse. That means there's a short production window before your item ships, typically a few business days, so it's crafted specifically for you rather than pulled off a shelf.
How will I know when my order ships?
Once your item leaves production and heads out for delivery, you'll receive a shipping confirmation with tracking information by email — so you can follow it the rest of the way to your door.
Do you ship internationally?
Yes — Zayvora ships to customers around the world, with core coverage across the United States, United Kingdom, Canada, and the Netherlands.
Digital Downloads ZAYVORA DIGITAL
When do I get my digital product?
Immediately. The moment your payment is confirmed, you'll receive your file or access link by email — no waiting, no production time. Templates, planners, prompt bundles, and guides are ready the second you check out.
I didn't get my download email — what do I do?
Check your spam or promotions folder first — it happens. If it's genuinely missing after that, reach out to our support email below and we'll get your file to you directly.
Can I get a refund on a digital product?
Because digital products are delivered instantly and can be downloaded immediately, all digital sales are final — we're unable to offer returns or exchanges once a file has been delivered. We'd rather you buy with confidence than deal with a refund later, so if you have any questions before purchasing, ask us first.
Returns & Customer Support
What if my physical item arrives damaged or defective?
We stand behind what we make. If your item arrives damaged, defective, or noticeably different from what you ordered, contact us within a reasonable window of delivery with a photo and your order number, and we'll make it right — a replacement or a refund, depending on the situation.
Can I return an item because I changed my mind?
Since every physical piece is made to order specifically for you, we're generally unable to accept returns for reasons other than damage or defect. We'd rather you order with confidence — if you're between sizes or unsure about something, ask us before you buy.
Something's still unresolved — who do I talk to?
We're real people, and we'd genuinely rather hear from you than have you leave frustrated. Reach out to us any time and we'll do what we can to sort it out.
Still Have Questions?
We're always happy to help — reach out any time.
kyeianthony46@gmail.com